Dear Customer of First National Bank

Dear Customer of First National Bank...

   At First National Bank of Henning, Ottertail & Battle Lake, we strive for 100% customer satisfaction. Our goal is to give our customers the very best service possible. We would like to hear from you! Tell us how we are doing so that we will know if we are meeting your expectations. You can fill out this reply card online and send it to us via the submit button.
   If we have an exceptional staff member, we would like to thank them. Please tell us about your experience with our staff. We value our staff and believe that we should give thanks where it is due.
   Please take a moment to evaluate our service. More than your opinion, you provide us with the tools we need to build a vigorous and responsive service team.
   We study your comments, follow up on them and direct our staff to respond promptly. Your name will be placed in a drawing for a $50.00 gift certificate.
   Your answers are extremely valuable to us! We take them seriously and we look forward to learning how we can better ensure your total satisfaction.

Sincerely,

James A. Espeland

President

1. Have you had an exceptional experience with one of our staff members? If so, please tell us about your experience and then name of our employee so that we can thank them.

2. If you have had an unpleasant experience with First National Bank, please let us know how we can correct this for you.

3. Is there a way in which we can better serve you?

4. Do our banking hours meet your needs?

Yes		No
More A.M.		More P.M.

5. Were you aware that you can do your banking at any of our three locations?

Yes

6. What services would you like to see us add?

7. Do you have any specific questions that we can get back to you on?

*Optional Information

Name:
Phone:
Address:
Email Address:

© FNB Henning, Otter Tail & Battle Lake &Formanek Designs
	Formanek Designs formanek@wcta.net 218/631-7356 www.formanekdesigns.com .